Frequently Asked Questions

On-Site Sales

Who will be appraising my items?

Frank Hall, who founded Hall's Appraisals Ltd in 1979 and is a charter member of the Canadian Association of Personal Property Appraisers. With almost 40 years of experience and having sold approximately 300,000 items during his auction career we believe he is the best man for the job. Frank can also preform a Probate valuation for Estate purposes.

What will we need to do on our end?

  1. Determine which items are not to be sold including what items will be taken to beneficiaries. Hall's Appraisals can orgainize crating or shipping within North America or overseas. 

  2. Remove personal items that the family want retained and tidy up

  3. Stand back - allow our staff to handle the sale process, advertising, promotion and determine if any items are unsold which charity should be the beneficiary, or what should be the next step. 

  4. Hall's will tidy up and complete accounting with statements within a week. All proceeds will go into our trust account and be paid out to executors or living beneficiaries/owners. 

  5. Storage if required for owners or beneficiaries can be arranged for short or long terms.

What happens after the sale if there are items remaining?

We will arrange for the complete dispersal of items after the sale. This includes arranging transport and sending of estate items to beneficiaries in both Canada and abroad. This also includes managing the donations of certain items to charities and storage for long or short term if needed.

Can you arrange payment to overseas beneficiaries?

Yes

Can you arrange probate valuation?

Yes

What time frame will I need between setting up my first meeting and the actual sale date?

Typically from start to finish we will need roughly three weeks to a month for the process. 

Online Auctions

How do I register to bid?

You can register for bidding on our website on the bidder registration page found on the online catalogue for each individual sale. You can get to this page through our upcoming sales on the website or by clicking on the sale information on the front page. You will need to provide some personal information including a valid credit card and postal code to sign up to bid.

Can you help me register online?

If you are having any technical issues or questions regarding the use of our online software we will be able to assist you during our regular office hours by telephone at (587) 351-6878. Outside of our regular business hours you are welcome to send us an email at info@frankhallestatesales.com and we will return your message once we are in office. Auction closing day someone will be available at our office from 5pm until 8pm to assist you as well. If you have previously registered and are having difficulties make sure your postal code matches the postal code exactly on the credit card account you are using. 

How do I place a bid on an item I like?

Once you have registered you will be able to bid on items of your choice. You have the option of bidding live by clicking the “Place Bid” button located on the right hand side of each lot or you can choose to place a Webcast bid.

How do I place a bid on an item I like?

Once you have registered you will be able to bid on items of your choice. You have the option of bidding live by clicking the “Place Bid” button located on the right hand side of each lot or you can choose to place a Webcast bid.

Can I Place and Absentee Bid?

If you are unable to take part in the online bidding you also have the option of placing an absentee bid. This will require you to download the attached link, fill out all required information and return to us via email at info@frankhallestatesales.com. All absentee bids must be submitted by 6:00pm on the final day of bidding. 

What is a Webcast bid?

A Webcast bid can be placed during or prior to the sale. This time of bid allows you to pick a maximum bid for an item and the system will automatically place a bid for you within the auction increments until your maximum is reached. This allows you to set your price and let the software do the work for you making sure you don’t miss the opportunity to bid on your items of choice. You can achieve this by clicking on the lots detail page, filling in our maximum bid and clicking on the “Place Bid” button. This is a contractually binding bid.  

When is the bidding over?

The bidding will close once the auction has ended at the scheduled time. The auction will have a 15 second succession closing, meaning that each lot will end 15 seconds after the preceding lot to allow you time to place final bids on any items you are hoping to purchase. There is also a bid extension of 2 mins, this means that each item will stay live for an additional 2 mins after the final bid is made to once again give you time to get your last bids in. The highest bid once the sale time has ended to go without counter bid for 2 mins will be the winning bid.

How do I know if I was the highest bidder?

Once the bidding has closed on an item you will receive and email invoice to the email address on file with the list of items you have purchased.

Can I view items before I bid on them?

Yes. For each live online auction there will be 2 scheduled viewing days ahead of time. These will take place on location at our office and you will be able to see all auction items in person. These dates and times will be posted on the website homepage, under upcoming sales and on the auction catalogue page.

What are the bid increments?

Bid Price (Up to)----------Increments
$95.00-------------------------------$5.00

$190.00------------------------------$10.00 

$280.00------------------------------$20.00 

$475.00------------------------------$25.00

$2500.00-----------------------------$50.00

$5,000.00---------------------------$100.00

$10,000.00--------------------------$250.00

$97,500.00--------------------------$500.00

$9,999,999.99--------------------$1,000.00

Do I need to refresh my web browser during bidding?

The live catalogue will offer you the latest bidding and countdown clock. We do however recommend that you refresh frequently if you are watching the closing moments of any item of great interest just to ensure you do not miss anything in those final moments.

How can I pay for my items?

Terms are cash, cheque, Visa or Mastercard. NO DEBIT. A buyer’s premium of 13% will be added to the bid price, plus GST, SAVE 3% IF YOU PAY BY CASH OR CHEQUE. All Items purchased must be paid in full before removal from the auction premises.

Is there a buyers premium?

Yes. We have a small buyers premium of 13% for all items purchased through our online auction. SAVE 3% IF YOU PAY BY CASH OR CHEQUE

Where do I pick up items?

Items can be picked up during the scheduled date and times on Monday and Tuesday: Noon to 6pm and Noon to 5pm following the end of the sale. All items are to be picked up at our Calgary office at 5240 1A Street S.E. and must be paid for in full before they can be removed from the premises.

What if I can’t make it during the scheduled pick up hours?

If you require a different time you can call us at (587) 351-6878 to arrange a time and date for pick out outside of the scheduled times. Any items left unclaimed after 5 business days following the end of the sale will be charged a $5.00 storage fee per item per day as outlined in our terms and conditions.

Will you ship items to me?

Yes. We can arrange to have items shipped through common carrier at your request. The charge for shipping and packing plus a $20.00 handling fee will be the responsibility of the buyer and if you require special shipping beyond common carrier you will have to notify our office within 48 hours of purchase. Please note porcelain is not insurable and will be shipped at the buyers risk. 

How do I put items up for auction?

If you have items you would like to see made available through our online auction please contact us. We can view item and help arrange drop off, movers and go over our consignors contract with you in person or over the phone.

Address

Frank Hall Appraisals

& Estate Sales 

5240 - 1A Street SE

Suite 201

Calgary, AB 

T2H 1J1

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Directions

Contact Us

587-351-6878

info@frankhallestatesales.com